Refund/cancellation policy
Cancellation by Melbourne School of Fine Woodworking
Melbourne School of Fine Woodworking Inc (MSFW) reserves the right to cancel any scheduled course for the following reasons:
- It does not reach the minimum numbers required to proceed; or
- Other unforeseen circumstances prevent the course proceeding.
When MSFW cancels a course, MSFW will:
- Provide each participant the option to complete the course on an alternative date.
- If an alternative course date is not available monies paid (minus any fees incurred to use the payment option e.g. credit card) will be refunded.
Refunds will be processed as a direct credit to the participant’s bank account or credit card depending on payment option used for the original enrolment.
Enrolment cancellation by course participant
Should a course participant change their mind and cancel their enrolment more than 14 days prior to the start date of the course, every effort will be made by MSFW to find another participant to take their place for the scheduled date. If this condition can be met, the participant can elect to either complete course on an alternate date or be refunded monies paid (minus any fees incurred to use the payment option e.g. credit card).
Should a course participant change their mind and cancel their enrolment less than 14 days prior to the start date of the course, MSFW will make every effort to find another participant to take their place for the scheduled date. If the vacant position cannot be filled there will be no refund. Instead, the participant will be offered the option to complete the course on an alternate date.
For any course where the student has completed the first day or portion thereof and chooses not to continue, no refund will be offered.
Refunds must be requested in writing. A refund will be processed as a direct credit to the participants bank account or credit card depending on payment option used for the original enrolment.
Complaints
Any complaints about the service provided by MSFW must be made in writing to info@msfw.org.au. Please ensure you include the following information to assist us with providing a prompt response to your issue.
- Your name and contact details
- The course and date you attended
- A summary of your complaint
MSFW undertakes to respond to the correspondence within 5 days of receipt of email.
Changes to this policy
MSFW reserve the right to change the policy terms and conditions at any time. Any such changes will take effect when posted on the website.